FAQ / Frequently Asked Questions

Shipping

What are the delivery times?
For France, standard shipping usually takes 3 to 7 business days and is free. Express shipping costs €2.90 and usually arrives in 1 to 3 business days.

What are the shipping fees?
Standard shipping: Free
Express shipping: €2.90

Returns & Exchanges

Can I return a product?
Yes! You have 30 days to return an unused product in its original packaging.

How do I make a return?
Contact our customer service at Magiccotton.contact@gmail.com with your order number, and we’ll guide you through the process.

Sizing

How do I choose the right sock size?
Our products are one-size-fits-most. Check the size guide on each product page for details.

 Black Friday Promotions

When does the Black Friday promotion end?
All  offers, including 50% off Magic Cozy Socks, end on November 29, 2025 at 11:59 PM.

Can I combine promotions?
Special  deals cannot be combined with other discounts.

Other FAQs

Can I track my order?
Yes, use the “Order Tracking” link in the footer or log in to your account.

How can I contact customer service?
By email at Magiccotton.contact@gmail.com or via the contact form on our website.